Essential Duties:

  • Identify, research, and resolve technical problems and assist with telephone calls, emails, and personal requests for technical support.
  • Maintain documentation, track and monitor the problems to ensure a timely resolution.
  • Analyze, troubleshoot and maintain software and hardware.
  • Will administer orientation functions concerning the IT department and train employees on basic functions of applications.
  • Will be able to administer user account information including rights, security, and system groups.
  • Will be required to be available “on call” during certain scheduled days/times (evenings, weekends); otherwise, shifts range from as early as 7:30 am – 6:30 pm, M-F partially remote with a few days to be in-office

Skills Requirements:

  • Must be able to troubleshoot various types of software and hardware systems.
  • Must have solid communication skills, both verbal and written.
  • Must have a basic understanding of networking (TCP/IP).
  • Must have a high familiarity with mobile devices.
  • Will report to a manager or as part of a team, but must be able to exercise reasonable judgment and work independently.

Education:

  • An associates or bachelor’s degree in a related area preferred
  • 1-2 years of experience in the field or in a related area