Regional Operations Manager

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Essential Duties:

The Regional Operations Manager (ROM) oversees all aspects of the operations, distribution and warehouse activities of the company’s remote distribution centers and ensures all orders are completed in a timely & accurate manner, while maintaining Customer Satisfaction. They are also responsible for driving efficiencies in logistics, inventory management and cost in general for each of their locations.

Responsibilities:

• Responsible for the hiring, training of all new team members in department
• Ensure that each team member has received the proper training based on position
• Completes payroll for all team members as required by Human Resources
• Authorizes regular and monitors overtime according to company’s guidelines or business acceptable levels.
• Assures and manage monthly On-Call Calendar along with Saturday schedule to ensure proper coverage
• Maintain and advise of current laws, codes, regulations to all team members
• Support and train staff in monthly training workshops
• Ensure all assigned team members follow TJC required policies as they pertain to their job description
• Responsible for identifying and documenting issues or problems on assigned staff via consultations and written warnings in a timely manner
• Completes evaluations and reviews in a timely manner not to exceed the date due
• Must take and complete HMDR licensing requirement (Home Medical Device Exemptee License)
• Practice, observe and monitor Department of Health Services laws pertaining to distribution of medical devices
• Educate and enforce Operation team members on the laws, codes, regulations, i.e. FDA, DOT, and OSHA that pertain to delivery and shipping services, equipment and supplies provided by the company.
• Maintains a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; Referral Sources, Patients, Clients, Physicians and RAE’s.
• Handles and communicates to all applicable parties involved when an issue or service failure is identified while documenting any issues in the PI log.
• Work Open Order report weekly. Looking for signed delivery ticket via DocFlow, Route Sheets, UPS log, Dropship and calling patients if needed to obtain a duplicate signed work order.
• Oversees and/or performs but are not limited to dispatch, PST functions, prepare daily routes and may perform as lead contact for central dispatcher
• Assures all team members are practicing and following the Infectious Control Procedures set forth by the company
• Provides support with the equipment requisition document and obtains approval from Director of Operations prior to ordering
• Supervises the preventative maintenance and repair records for all company vehicles
• Conducts the ride along and review PST and RT “in-home” etiquette
• Supervises all logs to be maintained and current
• Attends all department meetings, company meetings and in-services as needed
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products
• Maintain a professional, safe, and clean work environment
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products
• Maintain a professional, safe, and clean work environment

Education and or Work Experience:

• Graduate from accredited High School or college
• Experience with medical supply company, healthcare and medical industry
• Knowledge of diagnosis and medical terminology
• Excellent customer service, verbal and written communication skills
• Excellent interpersonal and customer relationship skills with the ability to work in a very fast paced environment; learn new concepts quickly and independently while maintaining effective communications with other team members
• Strong organizational skills and detail oriented
• Previous management/supervisor or lead experience
• Computer literate

Other skills:

• Make best use of work time to complete projects and assignments on scheduled
• Consistently demonstrate ability to establish and manage priorities
• Be able to work on multiple tasks and plan/prioritize actives to achieve results and meet deadlines
• Team player-ability
• Reliable and Responsible
• Detailed oriented
• Strong organizational skills
• Must be able to lift and carry equipment and miscellaneous items up to 75lbs on a daily basis

Perks:

• Paid Training
• Sick Time
• Paid Mileage
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day."

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Cassandra Cooper - Talent Acquisition LinkedIn