Respiratory Account Clinician

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Essential Duties:

The Respiratory Account Clinician (RAC) is a dynamic outside sales and marketing representative that calls on physician offices, hospitals, and post-acute care providers, in a specific territory, seeking patient referrals. RAC focuses on sales of respiratory equipment and supplies like: Ventilation, Vests, Oxygen, BiPAP, CPAP and any other durable medical equipment, supplies and services the VP of Sales and Marketing prioritizes as focus. The Respiratory Account Clinician also is responsible for patients with respiratory and respiratory-related equipment. They have the responsibility of the assessment of the patient needs and the selection, instruction, and troubleshooting of appropriate equipment and or service provided to meet those needs; maintaining appropriate documentation.

Responsibilities:

• Be able to execute strategic planning and selling to referral sources. This includes pre-call planning and the ability to understand that each sales call has an opening, probing questioning, presenting of benefits, and closing for the business.
• Become an expert on our core products of Respiratory Equipment and Supplies including Ventilators, Vests, Oxygen, BiPAP, CPAP and any other respiratory related equipment & supplies.
• Meet monthly sales goals and quotas to maximize the employee’s commission and to drive revenue for the company.
• Identify and evaluate the top referral sources (i.e. hospitals, home health agencies, and physicians) in the employee’s territory and call on those sources to increase patient referrals for the company.
• Call on at a minimum of 8 to 10 referral sources per day establishing relationships, setting up in-services, and seeking patient referrals.
• Be organized and have excellent follow up skills.
• Have excellent communication, negotiation, and listening skills.
• Be able to make presentations to physicians, home health agencies, and hospitals regarding our core products and services.
• Meet all administrative duties including expense reports, weekly conference calls, emails, monthly sales meeting, billing documentation and follow up.
• Be able to provide overall organizational excellence via dedication, quality, and outstanding customer service.
• All RACs should understand durable medical equipment and supply industry, be able to analyze pharmacology products, and apply training on healthcare industry trends, applicable laws and regulations, market conditions, and the managed health care environment in daily execution of sales calls to physician clients.
• As a Respiratory Account Clinician, the employee will be provided DME products, insights and data to identify and prioritize business, and offer solutions to problems and challenges to physician clients. Allocate resources in a manner tailored to meet different customer needs and opportunities, monitor performance of plans and make real-time adjustments.
• Demonstrates thorough understanding and applies training and in-service with respect to disease state, products and relevant competitor products.
• Comprehends and effectively communicates complex technical information, including concepts and continues to expand knowledge in these areas.
• Builds and maintains strong professional relationships with physicians in private practice, medical group practices, hospitals, office staff and others in the patient care continuum.
• Fosters team effectiveness and accomplishment of shared goals through appropriate sharing of knowledge, experience, and information.
• Drives market share growth and maximizes sales performance within the indicated use and for the approved patients.
• Comprehensive understanding of the managed health care industry including reimbursement, State Medicaid programs, medical benefits and interfacing or education/certification with managed care, provider relations or both and will have experience in contracting.
• Performs other duties, as assigned by the regional sales manager.
• Understand and adheres to all of SuperCare Health company policies
• Receives and documents the order for respiratory equipment and or services from the customer service, patient, caregiver, physician, and or family member.
• Collects additional information and or documentation needed from insurance or physician
• Assesses the need of the patient and the best choice of respiratory therapy or services needed
• Responsible for the instruction and education in the proper use and care of respiratory equipment according to the written policies and procedures for the patient, family, and or caregiver.
• Communicates with the patient's physician on changes in patient's condition or needs and carries out adjustment to the patient's Plan of Care
• Completes patient accounts paperwork including Plan of Care-treatment/assessments
• Acts as liaison between SuperCare Health and the patient, family, caregiver and physician
• Assumes full responsibility for their own actions, professional skills, and attitudes
• Follow all policies and procedures as outlined by The Joint Commission
• Follows up visit for respiratory patients and assists in continuity of care as needed and determined by policy and procedure
• Responsible for setting up respiratory equipment within the appointment/ETA given to ensure patient satisfaction
• Provides services for marketing department and all other departments as necessary
• Demonstrates timeliness, courtesy, sincerity and patience when dealing with patients.
• Supports SuperCare Health by being loyal and informing the office of concerns and problems to be resolved
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products
• Maintain a professional, safe, and clean work environment
• The RAC will be required to document all time spent on Respiratory Therapist clinical duties and initial an attestation each pay period affirming that all time spent clinically servicing patients has been accurately documented
• At least 70% Sales and not more than 30% Clinical duties

Education and or Work Experience Requirements:

• Graduate from an accredited high school
• Preferred bachelor’s degree in business, marketing, or natural science ● Knowledge in the Healthcare DME, Ventilation, Vests, Oxygen, CPAP, BiPAP and respiratory supplies. Industry sales is highly desirable.
• 3-5 years experience in sales and marketing of home healthcare and/or post acute care.
• Understanding of current rules and regulations of Medicare, Medi-Cal and other insurances.
• Excellent written and oral communication skills, executive presentation and interpersonal skills and ability to effectively and diplomatically interact with various internal and external personnel with competing interests and priorities. ● Outstanding analytical sales and problem solving skills.
• Ability to recognize the needs and concerns of people to result in constructive working relationships.
• People-sensitive characteristics, patient and caring behavior approach & positive attitude with a genuine desire to help others and ability to work in a very fast paced environment.
• Active participant in professional healthcare organizations.
• Able to demonstrate the ability to handle multiple tasks, cooperative attitude, be a team player and possess demonstrated leadership abilities
• Strong computer skills, including Excel, Word and PowerPoint.
• Ability to balance multiple priorities in a high pressure, fast paced environment and to manage multiple projects simultaneously.
• Must be extremely detail-oriented, organized and results driven.
• Ability to function independently with little direction and make best use of work time to complete daily tasks and assignments on schedule.
• Physical Effort
• Lifting and loading of equipment into and out of delivery vehicles and patient homes.
• Minimum physical requirements are the ability to lift up to 75 lbs.
• Graduate from accredited RT Care Program (licensed RCP)
• Experience as Respiratory Therapist
• Thorough knowledge and skill related to respiratory care field
• Excellent customer service and communication skills
• People-sensitive characteristics with a genuine desire to help others

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Use of Company Vehicle
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Cassandra Breeden - Talent Acquisition LinkedIn