Essential Duties:

Ensure a high level of service to internal and external customers by managing SuperCare’s network resources. This position backs up the Systems Admin position, and therefore includes that position’s duties on a secondary level. The areas covered under this position include, but are not limited to:


  • Manage and maintain various network devices (NGFW, L2 and L3 switches, AP, Wifi controllers, IP cameras)
  • Use security technologies and best practices to protect company data, including patient data as required by HIPAA.
  • IT Infrastructure related documentation (procedures and topology).
  • Support company users by resolving any escalated tickets related to infrastructure in a timely manner.
  • Set up and maintain WIFI access and NPS in SuperCare office locations.
  • Perform system setup/maintain disaster recovery site.
  • Implement patch and updates on regular basis.

Skills Requirements:

  • Excellent verbal & Written communication skills
  • Works well with team as well as individually
  • Current Cisco certifications or equivalent experience
  • Current Fortinet certifications or equivalent experience
  • Device monitoring software (i.e. SolarWinds, PRTG, etc.)
  • Windows 2012 and 2019, AD, DNS & DHCP, Group Policy
  • Web Servers, File Shares, Printer Servers,
  • VMware vSphere 5.x or higher
  • Citrix XenApp 6.x or higher
  • Network equipment and Server Backups

Preferred Additional Skills/Experience:

  • Storage Area Networks (SAN)
  • Linux/Ubuntu OS
  • Citrix NetScaler
  • Cisco Routing and Switching, CCNP or CCNA
  • Fortinet NSE4
  • Cloud Infrastructure (AWS, GCP)

Education: A bachelor’s degree is required.

Physical Requirements :

Minimum physical requirement is the ability lift up to 50 lbs