“Enhancing the lives of those we serve every day”

Essential Duties:

Under the general supervision of the ROM, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of Durable Medical Equipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.

Responsibilities:

  • Reports to work daily and is ready to work at the scheduled start time
  • Must wear all safety equipment (i.e. back support and steel toed shoes)
  • Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule
  • Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist
  • Completes initial Respironics/ResMed training program which includes annual competency assessment
  • Provides patient education as part of the patient care activity according to the patient need
  • Delivers respiratory, medical equipment and supplies to patients or clients
  • Maintains current and update knowledge of respiratory and home care equipment
  • Performs equipment set ups in a timely and professional manner
  • Presents SuperCare through professional personal appearance and patient care activities
  • Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system
  • Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets
  • Loads equipment, oxygen systems, and related supplies on to a delivery vehicle
  • Must be familiar with all applicable laws and regulations as they pertain to setting up respiratory Equipment
  • Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given
  • Communicates back with dispatch and or patient if ETA cannot be met
  • Adds necessary notes into Delivery Track on type of delivery
  • Works with patient to solve a variety of problems, thereby acting as a company field representative (i.e. reverse demonstration process)
  • Able to identify and label contaminated equipment that is picked up to be brought back to location
  • Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment
  • Adhere to SuperCare Health’s company policy/procedure on picking up contaminated labeled equipment
  • Bag equipment in bag
  • Transfer equipment back to location
  • Unload and place equipment in “Dirty” (quarantine) designated area
  • Responsible for attempting to successfully pick up rental equipment, as directed, follows policies pertaining to all equipment being returned
  • Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in proper designated area with pick up order attached
  • Must complete a physical inspection of vehicles and document daily
  • Promotes teamwork among team members which includes but is not limited to assisting other locations as needed
  • Performs warehouse and office maintenance tasks as required
  • Performs any other duties that may be requested by Supervisor or Management
  • Understand and adheres to all of SuperCare Health company policies
  • To remain knowledgeable to date on all products
  • Maintain a professional, safe, and clean work environment and vehicle
  • Schedule- varying start times
  • On Call if applicable-Includes rotational holidays, weekdays, and weekends
  • Fundamental Computer Skills
  • Extensive travel via company vehicle required to patient’s homes and/or delivery address for set-ups and recurring deliveries

Qualifications:

  • Must be 21 years of age
  • Valid Driver's License
  • DOT certification (optional)

Education and or Experience:

  • Graduate from Accredited High School or college
  • Team player-ability
  • Reliable and Responsible
  • Detailed oriented
  • Strong organizational skills

Benefits:

  • Medical
  • Dental
  • Vision
  • Flexible Savings Account
  • 401K
  • Voluntary Life Insurance
  • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

  • Paid Training
  • Paid Time Off
  • Sick Time
  • Use of Company Vehicle
  • Growth Opportunities
  • Employee Referral Reward Program
  • Employee Discount Program

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

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