Essential Duties:

This position is responsible for researching all potential over-payments and resulting refunds.


  • Completes processing of approved refunds
  • Documents offset requests and updates refund log(s)
  • Mails all refund checks
  • Processes Medicare offsets and updates Medicare refund (offset) log
  • Researches refund requests
  • Reviews credit balance reports for potential over-payments
  • Evaluates EOB payment to determine transaction billed is paid in full according to current fees and contract.
  • Maintains accurate and complete records concerning billing and collection activity including documenting the patient’s chart and system notes.
  • Handles customer and insurance questions concerning account activity.
  • Communicates problems and concerns with management.
  • Work on and follow up on other projects, as assigned.
  • Performs other duties, as assigned.

Work Experience Requirements:

  • Graduate from an accredited high school
  • Knowledge of medical insurance payers, billing rules and regulations.
  • Experience in healthcare, medical and/or HME industry (preferred).
  • Make best use of work time to complete projects and assignments as scheduled.
  • Be able to work on multiple tasks. Plan and prioritize activities to achieve results and meet deadlines.
  • Strong communication, problem solving and analytical skills
  • Ability to work independently and adapt to a fast changing environment.
  • Proficiency in Microsoft Office including Excel and Word.
  • Strong organizational skills and detail oriented.
  • Excellent interpersonal and customer relationship skills with the ability to work in a very fast paced environment.


  • Medical
  • Dental
  • Vision
  • Flexible Savings Account
  • 401K
  • Voluntary Life Insurance
  • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.


  • Paid Training
  • Paid Time Off
  • Sick Time
  • Growth Opportunities
  • Employee Referral Reward Program
  • Employee Discount Program

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website

Company Business Hours - 8:30 AM – 5:30 PM PST





Savannah Stephenson - HR Talent Acquisition LinkedIn